CANCELLATION AND RETURN POLICY

We understand that unplanned issues can come up and you may need to modify or cancel your attendance to an event. The following information describes our policy for cancellations, substitution of another person or requests for a refund of event fees. Information collected by our Web page will be treated in accordance with Authorize.Net’s Privacy Policy located at www.authorize.net, which is incorporated herein by reference.

Event Cancellations

If Structural Integrity Associates or its event partner cancels an event, all registrants will receive a full refund of fees paid with no administration fee assessed. Refunds will be made within two business weeks following the scheduled date of the event, using the original form of payment. For example, if you registered using a credit card, any refund owed would be credited back to the same credit card used to make the purchase. We do not require your credit card number to perform refund transactions.

Attendee Cancellations/Substitutions

Registrants who are unable to attend an event are encouraged to request the option of providing a substitute participant to attend in his/her place. Substitution requests must be made by email to the event contact provided in the registration receipt or confirmation email up five business days prior to the event. For example, a Tuesday event substitution request must be received by 12:00 pm (Eastern Time) on the Tuesday before the event. When signing in at the event, the substituted attendee will need to provide a copy of the registration receipt or confirmation email.

If someone is unable to replace the registered participant, a cancellation request must be made by email to the event contact. Fee-based event cancellations will be accepted till 12:00 pm (Eastern Time) six business weeks prior to the event. For example, a Tuesday event cancellation must be received by 12:00 pm (Eastern Time) on the Tuesday six weeks before the event.

Refunds

Approved refunds are subject to a per person administration fee to offset financial charges assessed for providing the refund. If a refund request is received by the event coordinator by 12:00 pm (Eastern Time) six weeks prior to the event, a full refund of the event fee minus any applicable administration fee will be provided. For example, a Tuesday event refund request must be received by 12:00 pm (Eastern Time) on the Tuesday six weeks before the event. Requests received after the deadline cannot be issued a refund.

The administration fee is as follows:

Structural Integrity reserves the right to charge an administrative fee of 25% of the cost of the event registration fee for events greater than $201.  Should it become necessary for you to cancel your participation, any request by a participant must be received via email to info@structint.com.  A request for cancellation (and refund) will be accepted up to the deadline time of 12:00 pm (noon), seven (7) business days in advance of the event.  After that date, there will be no refunds however substitutions will be accepted for another event.  All refunds will only be made using the original form of payment.  For example, if you registered using a credit card, any refund will be credited back to that same credit card.  If you have any questions, please contact us.